Inbound Sales Supervisor

Moorpark, CA

Full Time

Manager/Supervisor

Inbound Sales Supervisor (Sign-on Bonus)
—Build Top Sellers, Beat Targets, Grow Fast

Location: Moorpark, CA (on-site)
Type: Full-Time
Team: Lead ~20 Inbound Sales Associates
Comp: $65,000–$90,000 salary (DOE) + full benefits

Why this role rocks

You’ll run a 20-rep sales pod that turns inbound demand into booked appointments, tire sales, and revenue. If you’re outgoing, urgent-minded, and lightning-fast on a computer—and you love winning through people—this is your platform to build a powerhouse team and accelerate into multi-pod leadership.

What you’ll do (own the number)

Hit and lift team KPIs: weekly conversion%, tire units, appointments/hour, revenue/hour, show rate, and QA.
Coach in the moment: whisper/barge, live call reviews, rapid objection handling, and clear next steps on every call.
Train to sell with authority: tire sizing/ratings, brand positioning, BBTA value story, two-option close, and price framing that sticks.
Drive speed & accuracy: enforce CRM hygiene, precise quoting, tight dispositions, fast follow-ups/recalls to close.
Run the floor: queue triage, schedule adherence, daily huddles, role-plays, and end-of-day leaderboard wins.
Partner with the field: coordinate with 300+ stores to fill bays, align promos, and remove friction so bookings show and install.
Hire & ramp: interview, onboard, and ramp new reps to target in 30–45 days with structured plans and checkpoints.

What great looks like

Sales coach first: you can hear a call and, in 60 seconds, turn it into a close with better discovery, value build, and a clean ask.
High urgency: you hate idle time, move fast between tabs/tools, and never let warm leads cool.
Data-driven & hands-on: you live in dashboards, but you sit shoulder-to-shoulder with reps to change outcomes live.
People magnet: high EQ, crisp feedback, celebrates wins, and holds the bar—consistently.

Core KPIs you’ll lead

Inbound conversion % (calls → appointments)
Tire sales & revenue per staffed hour
Appointments per hour (A/H) and AHT/after-call work
QA scorecard (call flow, value build, close)
Show & install rate from your team’s bookings

Day-in-the-life

Pre-shift (10 min): targets, promos, objection drill.
Floor block: side-by-sides, whisper/barge, queue moves; fix deals in real time.
1:1s & skill labs: role-play two options + clear close, price anchoring, callback scripts.
Wrap: leaderboard, coach notes, tomorrow’s focus—and celebrate the top 3.

Qualifications

3+ years leading inbound sales/call center teams (10+ reps; 20+ preferred).
Proven lift in conversion, tire/service sales, and revenue/hour through coaching.
Fast on computers—CRM/telephony, Google Workspace, multi-tabbing—with accuracy.
Automotive background is a plus; not required. We’ll get you fluent in tire categories and brand positionings quickly.

Growth & stability

Real leadership path: multi-pod Supervisor → Call Center Manager → Field/Operations leadership.
Medical, Dental, Vision, Life, HRA
401(k) with company match
Paid holidays & vacation
A trusted brand with 50+ years of growth and a performance culture that promotes from within.

Big Brand Tire & Service is an Equal Opportunity Employer.

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