Service Advisor

Jackson, MS

Full Time

Mid Level

Gateway Tire & Service powered by Big Brand Tire & Service

Service Advisor

Location: 3004 John R. Lynch St, Jackson, MS 39209
Pay: $16.00 – $17.00 per hour effective rate (base pay + commission + overtime)

We're a performance-driven, results-focused team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you'd expect from a larger organization — plus a few that give us an edge over the competition. And the best part? You'll be joining a driven, genuinely solid team that sets the standard for speed, accuracy, and service.

Compensation & Benefits

Competitive hourly rate + commission and overtime opportunities
Paid vacation and holidays
Medical, dental, vision, life, and supplemental insurances
401(k) with company match
Employee discounts, referral bonuses and ASE reimbursement
Genuine career growth — with progression into Service Manager or Management, evidenced by hundreds of team member promotions.

Service Advisor:

Greet every guest and deliver a world-class service experience
Act as the liaison between customer and technician — translate mechanical into clear recommendations
Confidently sell tires, wheels, repairs, warranties, and services
Perform visual inspections and document findings
Build lasting relationships that turn first-time guests into lifelong customers
Help maintain showroom and inventory standards
Partner with the team to keep operations smooth, efficient, and safe

What Makes You a Great Fit

1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
Proven ability to sell services and build trust
Strong communication and organizational skills
A self-starter with problem-solving ability and team spirit
Valid driver’s license + ability to lift 70 lbs (you’ll occasionally jump in to support shop flow)
Hungry to learn, grow, and lead
Flexible availability, including weekends, to serve customers when they need us most

Gateway Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.

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Our stores operate seven days a week, and this position requires flexibility in scheduling. Do you have open availability, or are there any restrictions on the days and times you can work?*

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